FREE SHIPPING ON DOMESTIC ORDERS OVER $100
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    What is Moissanite

    Moissanite is a rare, naturally occurring mineral also known as silicon carbide, which was first discovered by the Nobel Prize-winning chemist, Dr. Henri Moissan, at the site of a massive meteorite strike in Arizona. This intriguing new stone was named “moissanite” in his honor. 

    It wasn’t until the late 90s that scientists–working in a research laboratory located in Research Triangle Park, North Carolina–developed the innovative thermal growing process that creates silicon carbide crystals. These crystals are fashioned into moissanite gemstones that rival any natural gemstone for fire and brilliance. These man-made gems are more durable than any other popular gemstone such as sapphire, ruby or emerald.

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    Business Hours

    Our customer service team is available 10am-6pm PST to answer your questions. Please fill out our contact form and we will get back to you within 1-2 business days!

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    Showings

    All showings are by appointment only in our Orange County location.  To schedule a showing please use the link in our footer or Contact page.

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    Order Lead Time

    All in stock/ready to ship items can be found in the “In Stock” section of the website.  All custom/made-to-order items take approximately 4-6 weeks for production. 

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    Care Instructions

    Fine jewelry is delicate and should be cared for accordingly.  In order to extend the life of your jewelry, please follow these care instructions.

    • Take off your jewelry before your daily rituals such as showing, lotion, perfume, etc.
    • Leave your jewelry at home before engaging in strenuous activities including going to the gym!
    • Keep your jewelry away from chemicals including perfume, hair spray, cosmetics and lotion.
    • Remove all jewelry before bedtime.

    To clean your jewelry, soak in either windex or warm water and clear dish soap, then gently brush with a soft toothbrush.  TOVAA is not responsible for the maintenance of your jewelry and do not polish purchased jewelry.

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    Ring Sizing

    Since we handcraft each piece specifically for you, we want to get it right the first time! We highly recommend getting professionally sized prior to placing your order to ensure a perfect fit.  Not everyone wears an even size, therefore many of our pieces are available in half and sometimes quarter sizes (ex: 6.5 or 6.25). Please keep in mind sizing a ring more than 1 size up or down can compromise the structural integrity and potentially cause long term maintenance issues.

    Please note all full eternity pieces can NOT be resized.

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    Discounts

    Discount codes can be applied to your order during checkout.  Discounts are only valid on specific items and for a set period of time.  We cannot retroactively apply a discount code to an order placed before the discount code became valid.  We cannot add the discount code to an order where you forgot to enter the code.

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    Warranty

    We guarantee our pieces for 60 days from date of purchase against manufacturing defects. We reserve the right to refuse any repairs if we believe the items have been intentionally damaged or misused. 


    If you need a repair after 60 days, please email us at hello@tovaa.com to discuss what’s needed and we will determine the charges associated with the repair.  Customer is responsible for return shipping & handling.

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    Shipping

    Orders within the United States will be shipped FedEx or UPS with proper insurance and tracking. Signature is required upon delivery. TOVAA is not responsible for lost or stolen items when tracking indicates it has been delivered. TOVAA is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to TOVAA for any reason, the customer will be subject to paying for the re-shipment of the order.

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    Sales Tax

    Sales tax on orders shipped to addresses in states which require and will be collected at the time of checkout.

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    Return Policy

    ALL SALES ARE FINAL.

    If there is a manufacturing defect or production flaw an exchange is available within 14 days of receiving your order.  Please email hello@tovaa.com to discuss.  We reserve the right to refuse any exchange if we believe the items have been intentionally damaged or misused.  

    We DO NOT accept returns or exchanges on personalized pieces including: engagement rings, eternity bands, jewelry with initials or letters, birthstones or engraving, as well as made-to-order or custom size rings.  If you have questions about personalizing a piece or about the availability of an item, please contact hello@tovaa.com before placing your order.

    Refunds (if applicable)

    Once your return has been received and inspected, we will notify you via email as to the approval or rejection of your refund. TOVAA reserves the right to approve or reject every return due to the individual nature of each item. If your refund is approved, a credit will automatically be applied to your original method of payment within 7 business days.

    In the event that an item is not returned in its original condition, is damaged or missing parts for reasons not due to our error, a partial refund will be issued.

    Customer is responsible for all return shipping charges.